Customer Info

Why do I need to register?

Only by entering your data into our records it is possible to issue a regular invoice as imposed by law and to calculate shipping costs for items that are not exempted from shipping fees.

Moreover you have the following advantages:

  • Fast order processing, as no re-entry of addresses is required
  • You have access to your account information at any time.

Do you ship internationally?

Yes, we supply all of Europe and worldwide.
The shipping costs for countries abroad can be disclosed upon request only. Please contact us at or by phone +39 0471 797 581

Is there a minimum order?
No, there is no minimum order value.

How can I pay?
We accept Paypal, Visa, Mastercard

Bank details:
Raiffeisenkasse Kastelruth, branch Überwasser
Beneficiary: Werner Salcher OHG – snc
IBAN: IT 72 Y 08 056 23 120 000 302 003 619

How do I know if my order has been accepted?
You receive immediately an e-Mail to confirm your order.

When is the shipping executed?
We dispatch your goods as soon as all items ordered are packed and under way.
We do not charge your credit card in advance. Experience has shown that three (3) workdays are available between ordering and the crediting of your payment into our account

If I should not be at home when my goods arrives, what should I do?
Kindly give us together with your permanent data the address of your workplace.

We do everything in order to provide best services. Please remember that our products are handcrafted and hand-painted items and therefore we need a certain delivery scope.

If you have any suggestions, tips or comments for us, please email your proposal to

Legal information and explanations:

All pieces of information on this website are checked and updated. Nevertheless, data may have lost their relevance. No liability is accepted for damages arising from using this website. The same applies to all websites that are referenced by a hyperlink. For the contents of websites that can be accessed via such links, we are not responsible.

The structure and content of this website is subject to copyright.
For the utilization or reproduction of texts or images on this website the prior consent in writing of the Werner Salcher OHG is compulsory.

For any legal matter: Venue Bozen, branch Brixen. Italian law is throughout applied.