General conditions and shipping

1. Exchange of goods:

All products can be returned within 14 days after receipt. Shipping costs shall be borne by the buyer. All returns need to be professionally packed. The goods have to be in perfect condition. Carriage forward cannot be accepted.

2. Money-back-guarantee:

Should you not be satisfied with the goods, they can be returned within two weeks. You can decide, whether you prefer money-back guarantee, or if you want to order another item. Please give us your instructions via e-Mail. The money is credited back to your credit card, if you decide to have your money back. Please inform us by e-mail.

3. Shipping costs:

The costs for shipping include postage and packing.


ORDER Costs in EURO Without VAT
0-500,00 9,00
> 500,00 0,00


ORDER Costs in EURO Without VAT
0-1000,00 17,00
> 1000,00 0,00


ORDER Costs in EURO Without VAT
0-1000,00 67,00
> 1000,00 45,00


ORDER Costs in EURO Without VAT
0-1000,00 50,00
> 1000,00 0,00


ORDER Costs in EURO Without VAT
0-500,00 50,00
> 500,00 60,00

Rest of the World
You have to make a request for the shipping costs

4. Delivery time:

Delivery time depends on the destination. It takes approx. EU 4-5 days, to the USA and other countries 6-10 days until you receive the goods. As a rule we carry out your order the same day we receive it, or at the latest, the following day. If products are not available, we will inform you immediately by e-mail. Please note holidays and Sundays. Additionally the 25 of April and the 2nd of June are National holidays.

5. Mode of shipping:

Shipping is carried out due to the size of package either by post or forwarder DPDUPSSDABARTOLINI).

6. Payment:

For Countries of the European Union: You can make a payment in advance by bank transfer after receiving the pro-forma invoice. After receiving your payment, the ordered articles will be shipped immediately. Other payment options are credit card (Visa, Master Card, American Express or Diners) or PayPal without any additional charges. The transfer of your personal information (name, address, credit card information etc.) is carried out through our 128-bit encrypted server which guarantees the maximal security with the transfer of personal data on the internet. If you do not agree with this, you can also communicate your personal information via phone (0039/0471/797581). We treat all data as strictly confidential and are exclusively passed on to the credit card institute, if the credit card is the chosen payment option.

For non-European union countries the only payment options are with credit card or PayPal.

7. Prices:

All prices are in EURO, including the legal value added tax. The total amount, shipping costs not included, is displayed in the shopping card before submitting the order. When choosing the payment option, the shipping costs are listed and added to the order. The payment will be due when the order is submitted. This is safe (see SSL). The credit card will only be charged when accepts the order, processes it and after you have received an email from the SSL system.

8. Contact:

For all questions please contact us:”>e-mail, telefone (0039/0471/797581)

9. Other:

Validity of the Italian Civil Code (codice civile). The product remains our property until it is paid in full.

10. Legal domicile:

Bolzano, I-39100 – ITALY. The goods remain our property unless paid in full.

11. data security:

Your data are dealt with of course confidentially and NOT passed on to unauthorized third parties. The use of our web site is regarded as a consent to the collection and use of your data for the carrying out possible orders. After articles 10 ass. no. 675/96 and following changes you are informed that the data made available by you only are used for this purpose and in the harmony with the law. The transmission of all data is carried out via our SSL server (secure socket Layer) encoded.